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How dentists can navigate ethical treatment decisions for patients

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An interesting article titled “How to manage the principal-agent problem in dentistry,” appears in the June 2022 edition of the Journal of the American Dental Association (JADA) written by Ben Balev (no. 153, issue 6, pp. 588-589). The article discusses the principal-agent problem, in which the dentist operates as the agent for the patient who is the principal and there is an imbalance of power between the patient and the dentist in decision making. In the dentist-patient relationship, the dentist has specialized knowledge that the patient lacks, and the patient seeks to make up for their lack of knowledge by having the dentist help in oral health decisions. Such a relationship requires that the patient trusts that the dentist functions in their best interest. However, sometime the patient questions the dentists motives behind their treament recommendations. The patient may wonder … Read more

Is Dentistry in an Uphill Battle Against Dr. Google?

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During the February 2022 Chicago Dental Society Midwinter Meeting Dr. Gregory Psaltis gave an interesting talk titled “Dealing with Dr. Google.” Dr. Psaltis presented how nowadays patients are turning to internet searches to seek information on scientific topics and in particular their dental treatments. Based on what the patients find online this can cause them and their parents to challenge any recommendations. In the talk Psaltis said how parents of young dental patients these days are arriving at dental practices and don’t agree with the recommendations the dentist suggests. He presented four such scenarios including that parent’s do not want x-rays for their child, that parent’s do not want flouride for their child, that parent’s only want tooth-colored crowns—not silver (stainless steel) for their child, and that parent’s only want only fillings for large lesions and never any crowns for … Read more

How to Find the Right Dentist

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Looking to get some work done on your pearly whites? Maybe you’re seeking a professional diagnosis. Perhaps it’s simply time for a routine checkup. Regardless, it’s important that you find the right partner in oral health. Not all dentists are the same, and you need to know what to look out for. They should have ample training and experience for your individual requirements. This will ensure that you have someone to rely on in the event of any aches, allergies or anxieties. Here’s how to find the right dentist. Obtain Referrals You might be searching for a dentist after moving to a new area. Consider asking the neighborhood pharmacist or nearby friends and family for recommendations. Put the word out and see what comes back. If you aren’t familiar with the locals, you can browse through online reviews or consult … Read more

Improving the Dental Care Customer Experience

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Everyone knows that the vast majority of patients do not like going to the dentist. In fact many people are afraid of the dentist and won’t even go when there is a problem. Therefore, it is important that dentists focus on the customer experience to create customer success and have patients keep coming back. Having positive outcomes for patients can lead them to refer their friends and family to the practice. Dentist should consider questions such as “are our customers happy?” and “do we provide quality care?”. Below are some ways to improve the customer experience for dentists that will lead to better outcomes for patients and for dentists: 1. Stay in Touch Even though you may have a dental patient, it is important to continue to cultivate that relationship. After they leave the dental office you may consider calling … Read more

Informed Consent in Dentistry: Can Change Impact Personal Injury Cases?

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An excellent article appears in the Spring 2017 edition of the The Journal of Law, Medicine & Ethics (vol. 45, pp. 77-94) written by Kevin I. Reid titled “Informed Consent in Dentistry.” The article discusses how informed consent is respecting the ethical right of an individual to make decisions about one’s body and only have actions undertaken on their body with authorization without undue influence. In order for informed consent to be considered valid in dentistry the following must occur: (1) the patient is competent and has the ability and capacity to understand and decide, (2) the dentist discloses material information, (3) the patient understands, (4) the patient is voluntarily entering the arrangement, and (5) the patient provides authorization to go ahead. Every patient however comes to a different degree of understanding to authorize treatment based on their prior dental experiences, education, motivation, attention, … Read more