complaint

The dental malpractice law field is alive with some companies encouraging patients to sue dentists. It is possible for dentists to have as many as three or more complaints lodged against them at a single time. This causes stress to dentists and dampens the quality of care provided for patients. Whilst we can’t, unfortunately, change the culture that allows this to occur dentists can take steps to try and manage their reputation and reduce the risk to have a suit. These techniques can be used to improve customer interactions and try to mitigate any negative feelings or resentments patients may feel . So how can dentists manage their reputation more effectively? Patient Interactions The most important place to start is with patient care. With often heinously busy schedules dentists can skip over some of the niceties of patient interactions. However, when it comes to the perception of … Read more