Can Dentistry Learn from the National Basketball Association (NBA)?
An interesting article titled “What the ADA can learn from the NBA” appears in the July 2015 issue of JADA by Marko Vujicic. The article discusses how the National Basketball Association (NBA) implemented some changes that are relevant to health care workers. What the NBA did was start reviewing and evaluating all referee decisions during the last 2 minutes of any close games. The NBA wanted to be more transparent, more accountable, and show that most calls by a referee are correct. The NBA publicly discloses the results of their review of the calls of any close games. No longer do they wait until controversy causes them to act and instead are proactive instead of reactive. The author of the article feels “…that the underlying trends toward increased transparency, accountability, data-driven metrics, and emphasis on quality and outcomes that drove the NBA’s decision are precisely the … Read more